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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Receive and process incoming goods
   • Confirm job requirements and identify potential workplace hazards and controls according to workplace procedures
   • Maintain cleanliness and neatness in receiving bay according to workplace procedures
   • Select, fit and use personal protective equipment and manual handling equipment relevant to the job requirements
   • Check incoming stock and validate against purchase orders and delivery documentation
   • Unpack incoming goods safely and dispose of waste in accordance with workplace procedures
   • Inspect items received for damage, quality, use-by dates, breakage or discrepancies and record issues
   • Record stock levels on workplace stock systems
   • Arrange secure transfer, storage, pricing and labelling of stock according to workplace procedures
2. Rotate stock
   • Carry out routine rotation of merchandise and wrapping and packing materials according to workplace procedures
   • Store or dispose of excess stock according to workplace procedures
3. Undertake minor stocktakes
   • Undertake routine cyclical stock counts according to workplace procedures
   • Update stock records documentation according to stock control system
   • Report stock discrepancies according to workplace procedures
4. Reorder stock
   • Identify minimum stock levels according to workplace procedures
   • Place required orders using stock requisition forms or electronic system
   • Identify undelivered stock from orders in stock system and follow up according to workplace procedures
5. Process stock returns
   • Identify stock to be returned to supplier or warehouse and label with date, supplier and reason for return
   • Complete credit request documentation according to workplace or supplier requirements
   • Store stock securely while awaiting dispatch
   • Complete delivery documentation noting special delivery instructions
   • Pack items safely and securely to avoid damage in transit